Warranty & Returns Information

What are the Bathrooms Products Are Us Warranty & Returns Policy?

Items will only be accepted if goods are returned within 7 business days from the date the goods were dispatched to you and the items are in their original condition as purchased including original packaging.

If you wish us to arrange a courier to collect the item, this can be arranged but the charges will be deducted from the amount refunded or credited to you.

Product Fault / Installation 

All items must be checked within 24 hours of receipt by client & installed by a qualified tradesperson. Any faults or damages must be reported to Bathrooms Products Are Us within 48 hours prior to installation.

Bathroomproductsareus.com.au reserves the right to charge a 25% re-stocking fee of the cost of the goods to be returned if found not to be faulty or an installation fault. (Not including freight)

Postage arrangement and cost will be the customer’s responsibility if requests made outside of 7 days.

All returns should be sent to:

Bathrooms Products Are Us
unit 15/115 Robinson Rd East
QLD Australia 4034

No refund/return on change of mind, over-ordering or ordering incorrectly.

If you’re unsure if your product is still covered by warranty please send us an email at sales@bpru.com.au or give us a call on 3216 5855. We’re happy to help you out!

What are the Bathrooms Products Are Us Warranty Policy?

Each product is subject to different levels of warranty.
General brand warranties are as per below;